Acquiring a Tourist SIM Card in Cuba: A Comprehensive Guide

Internet availability in Cuba has seen a significant improvement in recent years, with numerous public WiFi spots and hotels providing connectivity. Some global mobile providers have roaming agreements with Cuba, but these could be pricey. A cost-effective alternative is to procure a tourist SIM card, giving you internet access as per your convenience. This comprehensive guide provides insights on how to obtain a Cuban SIM card for tourists.

You can buy the tourist sim card . here.

Acquiring a Cuban Tourist SIM Card

Purchasing a Cuban SIM card is simple. You can pre-order your SIM card online and collect it upon your arrival in Cuba. It's noteworthy that tourist SIM cards are not available at ETECSA (Cuban telecom company) offices. They are available for purchase online only.

You can collect your SIM card from the Havana Jose Marti Airport, specifically at Terminal 3. Here, a dedicated stand is open 24/7, located at Concourse C near the luggage collection area. Other pick-up locations include Varadero, Cayo Coco, Camaguey and Holguín Airports and ETECSA offices nationwide.

Tourist SIM Card Options in Cuba

The tourist SIM card offers:

  • 6Gb of data
  • 100 SMS
  • 100 minutes
  • 30-day validity

These SIM cards are available for a price of $35, which includes the initial data, SMS, and minutes. You can top up the SIM card with additional data plans of 10GB, 20GB, or 50GB.

FAQs on Cuban Tourist SIM Cards

Most mobile phones are compatible in Cuba. However, they must be unlocked and support the following network frequencies: 3G (Bands 8, 1) and 4G (Band 3).

To utilize mobile data, configure your phone with the following access point settings: Name - nauta, APN - nauta.

The Cuban tourist SIM card is active for a 30-day period, post which it cannot be extended. While receiving calls is free, making calls would consume the minutes from your plan. Similarly, you can recharge data plans but cannot add extra minutes or SMS.

To check the remaining data, SMS, and minutes on your tourist SIM, dial 222887#.

Noteworthy Information on the Cubacel Tur SIM Card

The Cubacel Tur SIM card can be purchased online at This service is meant for short-term tourists and requires a foreign passport for the purchase.

The cost of the SIM card service is $34.99, and you can purchase as many services as you want, provided you do not have more than three active lines at a time. Additional data packages can be bought as per the prices mentioned on the website.

Receiving calls from national mobile numbers and international calls are free. However, you may be charged for calls from a national fixed line. Note that while you can make national and international calls, you cannot buy additional minutes or SMS if you run out.

If your SIM is lost or damaged, it can be replaced at any ETECSA commercial unit at a charge based on the official rate and authorized currencies (CUC, CUP). Remember, the MB, minutes, and SMS cannot be transferred or passed on to another person.

For any service-related issues, reach out to the customer service numbers: 52642266 and 118.

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