Cubacel Tur Line | SIM CARD and Internet Data Plans in Cuba
ETECSA service for tourist visiting Cuba for a short period of time. Now with CubacelTur, tourists visiting Cuba can have a temporary mobile line, valid for 30 days in which you can enjoy 6GB +100 Min + 100 SMS. You must register to make the purchase, click on the following link www.suenacuba.com
Once you arrive in Cuba, you can pick up your CubacelTur card at the Etecsa stand available at the airports of Havana (José Martí), Cayo Coco, Camagüey, Holguín, Varadero and Santiago de Cuba, or at any Etecsa Commercial Office. The service at the airports is available 24 hours. After obtaining your tourist line, you can recharge data plans on our page; you must recharge the number assigned to your line (535XXXXXXX).
Below are the most frequently asked questions.
Frequent questions
- What is this service?
This service consists on the purchase over the internet of a cuban temporary mobile line that includes: 6GB + 100 Minutes + 100 SMS.
- Who is this service for?
It is designed for tourists who visit the island for a short period of time. For your purchase you need to have a foreign passport.
- How can I buy this service?
You need to create an account in our site: www.suenacuba.com after that go to Menu option Buy CubacelTur SIM Card.
- Can I purchase this offer in a commercial unit of ETECSA?
No. This offer will only be available on our page: www.suenacuba.com
- Can you buy this offer while in Cuba?
Yes. It can be purchased through our page : www.suenacuba.com using credit cards, debit or Paypal account according to the case.
- Once the purchase has been made, where can I pick it up?
You can pick up the card at Terminal 3 of the José Martí Airport, at the Etecsa stand in Concourse C of the airport, right after passing immigration, at the airports of Holguín, Varadero, Camagüey, Cayo Coco and Santiago de Cuba, at the Etecsa/CubaCelTur stands, or at the commercial units of ETECSA.
-
Where can I pick up the tourist sim card in Varadero?
There is an Etecsa/Cubatur stand at Varadero Airport. It's open 24/7.
However, in case of any kind of difficulty you can go through one of the following ETECSA offices and pick up the Cubacel Tur sim there:
- Commercial Office. 30 Varadero Street. (8:30am - 7:00pm)
- Commercial Office. 42nd Street. Varadero. (8:30am - 7:00pm)
- Commercial Office. Hicacos: 44th Street in Varadero. ETECSA Office in Hicacos Shopping Center (10:00 am - 10:00 pm)
- Commercial Office. Plaza América: ETECSA Office in Plaza América Shopping Center. Varadero. (8:30 a.m. - 7:00 p.m.)
- ETECSA Minipoint. Calle 53. Varadero (8:30 am - 7:00 pm)
- ETECSA Minipoint. Boulevard Varadero (10:00 am - 10:00 pm)
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What is the address of the additional commercial offices outside the airports?
Province
Office
Address
Pinar del Río
CENTRO MULTISERVICIOS MARTI MLC
Martí No.33 entre Gerado de Medina e Isabel Rubio Pinar del Río
La Habana (Vedado)
CMS Paseo 17 MLC
Calle 17 # 701 esq. A, Vedado Plaza de la Revolución
La Habana (Habana Vieja)
CENTRO MULTISERVICIOS OBISPO MLC
Obispo 457-459 e/ Villegas y Aguacate, La Habana Vieja
La Habana (Centro Habana)
MINIPUNTO PLAZA CARLOS III MLC
Ave Salvador Allende esq. Arbol Seco, Centro Habana
La Habana (Guanabo)
MINIPUNTO GUANABO MLC
Calle 5ta C entre 490A y 492, Guanabo, Habana del Este.
La Habana (Cubanacán)
Oficina Comercial Nautico MLC
Ave 5ta # 15204 esq 152.Rpto Naútico, Playa
La Habana (MTC)
MINIPUNTO MTC MLC
Ave 5ta y 79 Miramar Playa, Edificio Barcelona, MTC
Matanzas
Oficina Comercial La Catedral Matanzas MLC
Calle Milanes entre Jovellanos y Ayuntamiento. Matanzas
Matanzas (Varadero)
Oficina Comercial Playa Azul Varadero MLC
Calle 30 entre 1era y 3era Varadero, Matanzas
Villa Clara
OFICINA COMERCIAL Santa Clara MLC
Calle Alfredo Barreras # 6 e/ Villuendas Máximo Gómez. Santa Clara, Villa Clara
Cienfuegos
Oficina Comercial Cienfuegos MLC
Calle 31 e/ 54 y 56. Cienfuegos
Sancti Spiritus
OFICINA COMERCIAL DE SERVICIOS MÓVILES MLC
Bartolomé Masó # 61 e/ Cmdte Fajardo e Isabel Ma de Valdivia. Sancti Spíritus.
Ciego de Ávila
MINIPUNTO 12 PLANTAS MLC
Honorato Castillo s/n e/ Independencia y Libertad, Ciego de Ávila
Camagüey
Oficina Comercial Camaguey MLC
Calle Avellaneda # 271 e/ San Esteban y Correa. Camagüey
Las Tunas
Oficina Comercial Las Tunas MLC
Calle Francisco Vega No. 237 e/ Lucas Ortíz y Vicente García. Las Tunas
Holguín
Punto de Ventas Centro de Negocios MLC
Carretera Central e/ Martí y Holguín. Centro de Negocios AUSA. Holguín
Holguín (Moa)
Punto de ventas Mineros Moa MLC
Ave. 1ro de Mayo s/n. Moa. Holguín.
Granma
MINIPUNTO JESUS MENENDEZ MLC
Ave. Antonio Maceo s/n e/ Ave. Granma y 2da. Rpto. Jesús Menéndez. Bayamo, Granma
Granma (Manzanillo)
MINIPUNTO MANZANILLO
Calle Martí No. 187 e/ Niceto López y Perucho Figueredo. Manzanillo, Granma
Santiago de Cuba
Oficina Comercial Santiago de Cuba
Ave Heredia s/n e/ San Pedro y Santo Tomás. Santiago de Cuba
Guantánamo
Oficina Comercial Guantánamo MLC
Calle Aguilera e/ Los Maceo y Calixto García. Guantánamo
Guantánamo (Baracoa)
Oficina Comercial Baracoa MLC
Calle Maceo # 138 e/ Rafael Trejo y Frank País. Baracoa, Guantánamo
Isla de la Juventud
Oficina MLC
Calle 41 No. 2408 esq. 28 Nueva Gerona, Isla de la Juventud
Mayabeque
Oficina Comercial Mayabeque MLC
Ave 47 esq. 82 San José de las Lajas, Mayabeque
Artemisa
Minipunto MLC Artemisa
Calle 48 esq 33. Artemisa
Artemisa (Mariel)
Minipunto MLC ZEDM
Centro de Negocios # 1 Zona Desarrollo Mariel
- If I couldn't collect the card at the airport, what can I do?
You can go to an ETECSA business unit to collect it.
- What characteristics must the phone have to be able to use the service?
To use the service, your phone must be unlocked and operate in:
NETWORK
BAND
FREQUENCY
3G
8
900
3G
1
2100
4G
3
1800
To use the Data you must configure the nauta access point on your phone:
Name:
nauta
APN:
nauta
- What can I do if my phone does not allow me to use the service?
If you have any problems with the service, you can call the customer service numbers: 52642266 and 118.
- Is it a promotion or is it a permanent offer?
CubacelTur is a new service that will be permanently available.
- What is the price to obtain the service?
The price is $ 34.99 USD.
- How many services can a customer buy?
There is no limit. The client will be able to acquire the service every time he enters the country, as long as he does not have more than three active lines at the same time.
- Is the line permanent?
No, the line is temporary. It is valid for 30 days from its activation with the call to * 666.
- Once in Cuba, if I no longer want the service, can I cancel it in an ETECSA business unit?
No. If you have not collected your card because you no longer want the service, you must make the claim with us.
- When the basic package is finished, will I be able to recharge or purchase new packages?
Yes, you can purchase additional data packages that are available in our service www.suenacuba.com
- What is the price of the additional packages?
10 GB
$ 20.00
20 GB
$ 35.00
50 GB
$ 70.00
- If I buy an additional data package, does it add to what I have left?
Yes, if you have MB available and purchase an additional package, the new Data is added to the existing Data
- If I buy an additional package, can I extend the life cycle of the line?
No. This line is temporary, so it will only be available for 30 days, it cannot be extended even if you buy the additional packages. These will only increase your Data.
- Can I receive national and international calls?
Yes, you can receive national and international calls.
You should be aware that calls received from a national mobile number and international calls will be free of charge; while calls received from a national fixed number will not be free of cost.
- Can I make national and international calls?
Yes. You can make national and international calls as long as you have available minutes.
- If I run out of minutes, can I buy more?
No, you can only purchase additional Data options, not minutes.
- If I ran out of SMS, can I buy more?
No, you can only purchase additional Data options, not SMS.
- What should I do in case of loss or deterioration of the SIM?
In case of loss of the SIM you can request it in any commercial unit of ETECSA, where you can also make the change of it if you require it. In both cases, you must pay according to the current price in the official rate and in the authorized currencies (CUC, CUP).
- Before the line expires, can I transfer the MB, minutes and SMS that I have available?
No. The MB, minutes and SMS that you have cannot be transferred.
- Can I change my phone number?
No, the number change service is not available for this type of offer.
- Can I pass the line to a friend?
No. The line cannot be transfered to another person.
- How can I check the MB that I have? How can I check what time I have left for the line to drop?
Through the query * 222 * 887 # you can know the MB, Minutes and SMS available and the end date of your offer.
- ¿Puedo consultar mis operaciones?
Sí. Para esto debe dirigirse a una unidad comercial de ETECSA y solicitar el servicio de reporte de llamadas. Deberá abonar el precio vigente en la tarifa oficial y en las monedas autorizadas (CUC, CUP).
- Si se me pierde la línea ¿puedo bloquearla?
Sí, usted puede solicitar el bloqueo de su línea a través del servicio atención al cliente o en una unidad comercial de ETECSA.
Si desea desbloquearla debe hacerlo personalmente en una unidad comercial de ETECSA, sin costo adicional. (Ver pregunta 25).
- ¿Puedo recargar mi número desde el exterior o desde una página web?
Esta línea solo puede ser recargada con la compra de los paquetes disponibles para esta oferta y aparecen publicados en nuestra página www.suenacuba.com