Browse without limits with Nauta Hogar Plus in Cuba.
Discover ETECSA's Nauta Hogar Plus, the home internet service that offers a stable connection, unlimited browsing, and an optimal experience for the whole family, with speeds of up to 8 Mbps.
Get Nauta Hogar Plus in seconds!
You only need:
- 📱 A valid Cuban mobile number (for activation notification).
- 📧 An @nauta.com.cu account associated with the Nauta Hogar service.
- 💻 Select your preferred plan.
- 🔑 The service will be automatically activated after successful payment.
⚠️ If the Nauta Hogar service does not meet the selected plan requirements, the order will be refunded.
What does it include?
- Nauta Hogar Plus Service: 24/7 unlimited Internet connection, with speeds of up to 8 Mbps.
- Associated @nauta.com.cu account: An essential requirement to activate the service.
- Activation notification: You will receive an automatic confirmation on the mobile number specified in the order.
Highlighted Features:
- Connectivity: Stable and continuous access from any home enabled with Nauta Hogar.
- Available Speeds: Up to 2 Mbps, 4 Mbps, 6 Mbps, and 8 Mbps.
- Payment: Prepaid and available only from abroad.
- Activation: Automatic once payment is successfully completed.
- Technical Support: Provided directly by ETECSA.
Frequently Asked Questions:
What does the Nauta Hogar Plus service consist of?
It enables 24/7 unlimited Internet browsing, with no time or schedule restrictions. The available speeds are up to 2, 4, 6, and 8 Mbps.
What are the new Nauta Hogar PLUS offers?
| Commercial Profile | Downstream/Upstream (Kbps) |
|---|---|
| "up to" 2048/512 | 2 Mbps |
| "up to" 4096/1024 | 4 Mbps |
| "up to" 6144/1024 | 6 Mbps |
| "up to" 8192/1024 | 8 Mbps |
What are the main characteristics of these offers?
- Unlimited browsing with the same Nauta account.
- Speeds of up to 2, 4, 6, and 8 Mbps.
- Available through SuenaCuba.
- Valid for 30 days.
When, from where, and for whom will Nauta Hogar PLUS offers be available?
They will be available starting December 30, 2024, through SuenaCuba, for holders of Nauta Hogar service (residential or self-employed customers).
How do I purchase the Nauta Hogar Plus service?
You can buy it through suenacuba.com, or on the website of your preferred international distributor.
What information does a family member/friend need to make the purchase?
They must know the Nauta account associated with the Nauta Hogar service and provide a valid mobile number for notifications.
How is the service activated?
Activation is automatic once payment has been confirmed. You will receive a notification via SMS at the registered mobile number.
How can I check or verify the status of the service?
You can check the offer and the status of the service in the Nauta portal (www.nauta.cu) under the “My Profile” section, or through ETECSA’s Online Services.
Is the connection active 24 hours a day?
Yes. Nauta Hogar PLUS maintains an active connection with no automatic disconnections, as long as the offer is valid.
Can I change my Nauta Hogar PLUS speed?
Not from abroad while the offer is active. If you have sufficient balance and technical conditions allow, you can request a speed change at an ETECSA Commercial Office.
If I am not a client of the Nauta Hogar service, can I enjoy these offers?
No. These offers are only available to those who already have an active Nauta Hogar service.
What is the validity period of the offer, and when does it start?
It is valid for 30 days starting from the purchase date. Once you receive the SMS notification, you can start using it immediately.
How many times can I purchase a Nauta Hogar PLUS offer while it is valid?
There is no limit to the number of purchases. Each new purchase extends both the validity period and the accumulated balance, but does not change the originally chosen speed.
What happens if I purchase the same offer twice or a higher-speed plan while I already have one active?
The balance is added up and the validity is extended. However, the speed is not automatically upgraded; it remains the same as the initial purchase.
What happens when the Nauta Hogar PLUS offer expires?
After the 30-day period, the service reverts to the standard Nauta Hogar mode. Any remaining balance remains available in your account.
If my Nauta Hogar service was disabled, is it re-enabled when I purchase the offer?
Yes, it is automatically enabled upon purchasing the offer. Once it expires, the service returns to its previous state.
Do I need to keep paying for my Nauta Hogar in CUP during the validity of the offer?
No. While Nauta Hogar PLUS is active, the lifecycle of the standard service is paused, and it is not necessary to pay for it in CUP.
Do I lose my accumulated Nauta account balance when I purchase a PLUS offer?
No, the balance you had remains intact and can be used after the PLUS offer expires.
Can I top up my Nauta account or transfer balance while the offer is valid?
Yes. You can top up and transfer balance without restrictions. However, you do not need any balance to browse using the PLUS offer, as it is unlimited during its validity.
Can these offers be purchased through MLC stores or Transfermóvil?
No, they can only be purchased through authorized International Distributors like SuenaCuba.
What if I do not receive the SMS purchase notification?
You can verify your active offer at www.nauta.cu or contact ETECSA for more information.
Do I need to change my Nauta account password to use the PLUS offer?
No, your Nauta username and password remain unchanged.
How do I browse with a Nauta Hogar PLUS offer?
You will use the same Nauta account ([email protected]) and the same password associated with your original service.
Can I buy a PLUS offer for a different account?
No, the purchase is always linked to the specific Nauta Hogar account you specify at the time of payment.
What should I do if I experience problems with my Nauta Hogar PLUS offer?
Technical support is provided directly by ETECSA via the number 800 43434 (option 1).
Is the maximum contracted speed always guaranteed?
No. It may vary depending on network congestion, the quality of the telephone line, and the equipment used.
Can I use my offer on public Wi-Fi networks?
Yes, although you may not experience the same speed as with the Nauta Hogar service.
The Nauta Hogar Plus service is the perfect solution for households that need a stable, continuous connection, ideal for being online 24 hours a day from the comfort of home.
SuenaCuba acts as an intermediary for the Nauta Hogar Plus offer but is not responsible for any connection or speed issues, which fall under the exclusive remit of ETECSA.
Once the service has been activated and the customer notified, any inconvenience or issue must be addressed directly with ETECSA.